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Shipping & Returns

 
We endever to ship your goods asap.  If there is any delay in your shipment for any unforcen reason, we will contact you immedialy to ensure the best customer service we can.  If you have any questions regarding this please message us or call us on 0487234933.

Returns Policy:
  1. If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or  providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
  2. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  3. If you wish to return or exchange an item, please contact our customer care team for details
  4. Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
  5. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Once item is retuned to us.
Shipping Policy:
  • We only ship within Australia (at this stage)  Please contact The Aussie Flying Wombat If youd like to place an order outside Australia.
  • Delivery is via Australia Post except in the case of oversized items where a third party courier is needed
  • It is our company policy that we do not ship to Post Office box.
  • All deliveries that are sent with registered couriers and must be signed for at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post.
  • Shipping address cannot be changed once order(s) has been shipped.
  • As the registered couriers are third-party courier companies, we are unable to control their delivery time. The courier is also unable to ring you prior or during delivery.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Order cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 3 – 10 business days for delivery.
  • If orders are out of stock we will notify as soon as possible if the product is out of stock
  • All products have reasonable price's for shipping
  • We only ship to fixed building ie. private residence or office. no P.O.box or locker numbers
Donations to Care Flight
 
Copyright © 2016 The Aussie Flying Wombat. All rights reserved. ABN 58354660562

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